Merchant Compliance Note

At EALIGER Group (“we,” “us,” or “our”), we strive to deliver high-impact management consulting, coaching, and training services. This Cancellation and Refund Policy outlines the terms for cancelling bookings, programmes, subscriptions, or services purchased through our website in compliance with Payfast merchant requirements.

1. General Policy Overview

Due to the custom and consultative nature of our services, including advisory services, workshops, coaching, and learning materials, resource preparation and calendar allocation begin immediately upon booking confirmation.

Payments: Due to the logistics and coordination required for presenters, a portion of the payment must be reflected in our business account one month before a workshop or event, and seven days before other services. For the exact conditions, refer to the service-level agreement for each service offering agreed with us.

Services and Consultations: Cancellations made at least seven working days before a scheduled session or workshop will be eligible for a full refund or rescheduling without penalty.

Late Cancellations: Cancellations made less than seven working days before a scheduled engagement may incur a cancellation fee of up to 50% of the fee, or forfeiture of the deposit, to cover administrative and scheduling costs. Cancellations made less than 72 hours before the engagement will not be refunded unless the engagement is rescheduled with a 50% upfront payment.

Non-attendance or No-shows: Failure to attend a scheduled session or workshop without prior written notice will result in full forfeiture of the fee.

2. Subscriptions and Recurring Payments

If you subscribe to ongoing coaching, advisory retainers, newsletters, or recurring membership programmes processed via Payfast:

Cancellation at Any Time: You may cancel your recurring subscription at any time by logging into your client dashboard, managing your subscription directly through your Payfast Buyer Account, or contacting us in writing.

Billing Cycle: Cancellation stops future recurring charges immediately. Your access or service will remain active until the end of the current paid billing period.

No Partial Billing Refunds: We do not offer partial refunds for unused days within an already paid billing cycle.

3. Refunds and Processing Timelines

Where a refund is approved under this policy, it will be processed in accordance with banking and payment gateway procedures:

Refund Method: All refunds will be processed through the Payfast payment gateway to the original payment method used during checkout.

Processing Time: Credit or debit card refunds typically take 7 to 10 business days to reflect in your account, while Instant EFT refunds take 2 to 3 business days, subject to banking clearing times.

Statutory Rights: Nothing in this policy limits or waives any rights you have under the South African Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

4. Service Unavailability and Merchant Cancellations

If EALIGER Group needs to cancel or reschedule a training session, workshop, or consulting engagement due to unforeseen circumstances, illness, or trainer unavailability:

Notification: You will be notified as early as possible by email or telephone.

Your Options: You will be offered the choice to reschedule the engagement to a mutually suitable date or receive a full refund of all fees paid for that specific event.

5. Contact Information

For questions about cancellations, refunds, or billing, please contact our support team:

Company: EALIGER Group (Pty) Ltd
Email: info@ealigergrp.com
Website: www.ealigergrp.com
Location: Cape Town, Western Cape, South Africa